Service Desk

To view RBC One Help pages please click here.

For technical support, simply contact your Service Desk by email or phone:

RBC Investor Services users

7:00am EST to 6:00pm EST (Monday to Friday)
+1 416 955 3941
1 866 309 6255
service.internet@rbc.com 

CACEIS users

8:00am CET to 7:00pm CET (Monday to Friday)
+352 2605 9595
9595_support@caceis.com 

Outside of these opening hours please contact us by email. For critical issues please contact your client representative.


For Shareholder Services application support, please contact:

Shareholder Services, Belgium

+32 2 226 99 36
RBCIS_BE_ShareholderServices@caceis.com 

Shareholder Services, Ireland

+353 1 440 6555
Dublin_TA_Customer_Support@caceis.com 

Shareholder Services, Luxembourg

+352 2605 2171
CCSupportLux@caceis.com