Make A Complaint

There are a variety of ways you can express concerns or provide positive feedback about your experience with RBC Investor & Treasury Services. We encourage you to get in touch with us either in person or by telephone, email, mail or fax.

Step One – Start at the source

To raise a concern, please contact your RBC Investor & Treasury Services (RBC I&TS) representative in the jurisdiction where you have contracted with us. RBC I&TS maintains and operates internal procedures for handling complaints promptly and fairly.  

Please note that specific complaint handling rules apply in the following locations:

• Clients contracted in the UK are encouraged to follow the Making a Complaint process outlined on our UK Locations page.
• Clients contracted in Luxembourg are encouraged to follow the Making a Complaint process outlined on our Luxembourg Location page.

Step Two – Escalate the complaint

Certain matters that remain unresolved may be directed to the Chief Compliance Officer at the following address:

Step Three – Appeal to the RBC Office of the Ombudsman

Certain disputes that remain unresolved after being reviewed by the Chief Compliance Officer may be directed to the RBC Office of the Ombudsman. Contact details are provided below.