There are a variety of ways you can express concerns or provide positive feedback about your experience with RBC Investor & Treasury Services. We encourage you to get in touch with us either in person or by telephone, email, mail or fax.
To raise a concern, please contact your RBC Investor & Treasury Services (RBC I&TS) representative in the jurisdiction where you have contracted with us. Should you wish further information about the RBC I&TS complaint handling process, please click here for RBC I&TS procedure summary for handling complaints promptly and fairly.
Please note that specific complaint handling rules apply in certain locations (refer to below and Step 4).
Certain matters that remain unresolved may be directed to RBC I&TS Bank / RBC I&TS Trust Chief Compliance Officers at the following address:
Should you be dissatisfied with the outcome of the review performed through steps 1 and 2, you will be have the option to appeal your complaint to the RBC Client Complaints Appeal Office , which is the most senior designated office appointed to address appealed complaints within RBC. If you choose to appeal your complaint, we will forward it on your behalf to the RBC Client Complaints Appeal Office.
In Luxembourg, Ireland, France and UK, you are also entitled to escalate your complaints externally. Whilst RBC will strive to treat your fairly and is committed to investigating all complaints diligently and impartially, seeking to resolve any complaints as soon as possible, we refer to dedicated pages (Making a Complaint), should you require additional information on local processes and context for external escalation: