There are a variety of ways you can express concerns or provide positive feedback about your experience with RBC Investor & Treasury Services. We encourage you to get in touch with us either in person or by telephone, email, mail or fax.
To raise a concern, please contact your RBC Investor & Treasury Services (RBC I&TS) representative in the jurisdiction where you have contracted with us. RBC I&TS maintains and operates internal procedures for handling complaints promptly and fairly.
Please note that specific complaint handling rules apply in the following locations:
Certain matters that remain unresolved may be directed to the Chief Compliance Officer at the following address:
Certain disputes that remain unresolved after being reviewed by the Chief Compliance Officer may be directed to the RBC Office of the Ombudsman. Contact details are provided below.