TORONTO, September 14, 2022 — RBC Investor & Treasury Services today announced the appointment of Cesar Rainusso as Global Head of Client Success.

Based in Toronto, Rainusso joins the RBC Investor & Treasury Services’ Executive Operating Committee and reports to Francis Jackson, CEO, RBC Investor Services. In his new role, Rainusso will lead a recently-created team accountable for delivering an exceptional end-to-end client experience through post-sale client onboarding, technical integration, first-class client support and service oversight.

Rainusso joins RBC from Accenture, where he led the Canadian Customer Sales and Service practice, working cross-sector to transform clients' customer experience models by optimizing distribution channels and leveraging digital capabilities. He was previously Head of Enterprise Digital Channels for BMO Financial Group and Head of North American Customer Contact Centres for BMO's Wealth Management business. Originally from Peru, Cesar graduated from McMaster University with a degree in Commerce followed by an MBA from INSEAD.

Commenting on the appointment, Jackson said: “Differentiating RBC Investor Services through exceptional digital and human experiences is central to our growth strategy.” He added: “Cesar’s skills and experience of digital transformation and his deep understanding of what it takes to deliver an exceptional front-to-back client experience will be key to achieving our goals.

About RBC Investor & Treasury Services

RBC Investor & Treasury Services (RBC I&TS) provides asset and payment services to corporate investors and financial institutions globally. Trusted with CAD 4.1 trillion in assets under administration, clients are at the heart of our service offering. As a financially strong partner, our focus is on safeguarding client assets as we leverage data and technology solutions to deliver meaningful insights, simplify our clients’ operations and support their growth. 

For more information, please contact:
Ylana Kurtz, 1 416 348 2330