Business Development Contacts

Asset Servicing

David Linds

Managing Director and Head of Asset Servicing, Canada
Global Client Coverage

Cathy Phillips

Managing Director, Western Canada
Global Client Coverage

Sylvain Gervais

Managing Director and Co-Head, Quebec
Global Client Coverage

Niki Zaphiratos

Managing Director and Co-Head, Quebec
Global Client Coverage

Paul Folk

Senior Director, Head of Asset Managers
Global Client Coverage

Ryan Silva

Director, Head of Pension and Insurance
Global Client Coverage

Banks, Brokers and Exchanges

Sebastian Becerra

Managing Director and Head, North America
Banks, Brokers and Exchanges

Canada

Vancouver

666 Burrard Street
Suite 2100
Vancouver, BC V6C 3B1
Canada
MAP

Calgary

888 - 3rd Street SW
40th Floor
Calgary, AB T2P 5C5
Canada
MAP

Toronto

155 Wellington Street West
10th Floor
Toronto, ON M5V 3L3
Canada
MAP

Montreal

1 Place Ville Marie
5th Floor, East Wing
Montreal, QC H3B 1Z3
Canada
MAP

The Financial Consumer Agency of Canada (FCAC) supervises all federally-regulated financial institutions to ensure that they comply with federal consumer protection laws. It also educates consumers and monitors industry codes of conduct and public commitments designed to protect consumer interest.

For information on regulatory issues governed by the FCAC, please contact:

English: 1 866 461 3222
French: 1 866 461 2232
Website: www.fcac.gc.ca

Regulatory complaints should be addressed in writing to:

Financial Consumer Agency of Canada (FCAC)
6th Floor, Enterprise Building F
427 Laurier Avenue W
Ottawa, ON Canada K1R 1B9

Each complaint will be assessed by the FCAC on a case-by-case basis to determine whether a compliance issue exists and if so, the necessary action to be taken.

RBC Investor Services Trust is committed to ensuring that our services are always provided in a manner which respects the dignity and independence of persons with disabilities and affords them equal opportunity to benefit from the services that we provide. We have developed an Accessibility Plan to ensure we consistently maintain the highest standards of accessibility and responsiveness. Our employees who work directly with the public have been trained on these standards in accordance with applicable legislation.

For more information please refer to: Accessible Customer Service at RBC.
If you wish to provide feedback on our accessibility standards, please contact us at RBC I&TS Compliance.

National Instrument 24-101 provides a legislative framework to ensure more efficient and timely processing and settlement of institutional trades in Canada. Based on the terms of the Instrument, trade matching parties are required to acknowledge their intent to comply by executing a Trade Matching Statement or Trade Matching Agreement.

RBC Investor Services Trust’s Trade Matching Statement is available here.

The provinces of Alberta, British Columbia and Quebec currently have laws in place requiring the holders of unclaimed property to make reasonable efforts to locate and contact their rightful owners, if their last known address was in one of those three provinces. If all efforts taken by the holders are unsuccessful, then information on the unclaimed property will be made accessible to the public in order to facilitate its return to the owner.

From time to time, RBC Investor Services Trust distributes benefit payment and mail communications on behalf of its clients. If a communication sent by RBC Investor Services Trust is returned by the post office as 'undeliverable', we will make a reasonable effort to locate the owner(s). If our efforts are unsuccessful, then we will add the owner(s) and the date that the property became 'unclaimed' to our confidential database.

If you would like to request a search of our database, please contact:
Toll-Free (English): 1 800 210 9491

RBC Investor Services Trust and Royal Bank of Canada are members of the Canada Deposit Insurance Corporation (CDIC).

For information regarding deposit insurance, please refer to the CDIC brochure entitled Protecting Your Deposits.

In compliance with the Support Orders and Support Provisions of the Trust and Loan Companies Act, Canada, specific RBC Investor Services Trust offices have been designated for the service of enforcement notices.

Alberta, Saskatchewan & Manitoba
RBC Investor Services Trust
888-3rd Street SW, 40th Floor
Calgary, Alberta
T2P 5C5
British Columbia
RBC Investor Services Trust
666 Burrard Street, Suite 2100
Vancouver, BC
Canada V6C 2X8
Ontario, Northwest Territories,
Nunavut & Yukon

RBC Investor Services Trust
155 Wellington Street West, 10th floor
Toronto, ON
Canada M5V 3L3
Quebec and Atlantic Region

RBC Investor Services Trust
1 Place Ville Marie, 5th Floor, East Wing
Montreal, QC
Canada H3B 1Z3