IRELAND

Dublin

4th Floor
One George's Quay Plaza,
George's Quay
Dublin 2, Ireland
MAP

RBC Investor Services Ireland Limited is registered in Ireland under company number 260623 and is authorised by the Central Bank of Ireland under the Investment Intermediaries Act, 1995. RBC Investor Services Ireland Limited is a wholly owned subsidiary of RBC Investor Services Bank, S.A. Registered office: 14, Porte de France L-4360, Esch-sur-Alzette. Registered in Ireland E4170 - Incorporated in Luxembourg with limited liability - Registered in Luxembourg B 47 192.

RBC Investor Services Bank S.A., Dublin Branch is a branch registered in Ireland and supervised by the Central Bank of Ireland. The parent company is RBC Investor Services Bank, S.A. of 14, Porte de France L-4360, Esch-sur-Alzette., Luxembourg. Incorporated in Luxembourg with limited liability - Registered in Luxembourg B 47 192.

RBC Investor Services Ireland Limited and RBC Investor Services Bank S.A., Dublin Branch aim to continually deliver the highest standard of service to you, the client, and any dissatisfaction is treated very seriously. We will seek to resolve any issues as quickly and as fairly as possible.

All complaints must clearly indicate the customer’s contact details and include a description of the reason for the complaint. A complaint can be lodged verbally, registered mail or by email to your regular client contact (Client Service Manager).

Our aim is to resolve any complaint internally. However, if a complaint is not resolved to your full satisfaction, you have the right to refer your complaint to the relevant authority. For those customers who meet the definition of “consumer” as defined in the Consumer Protection Code, and you are not satisfied with the outcome of the investigation, you have the right to refer your complaint to the Financial Services Ombudsman in Ireland. You must go through our internal complaints procedure before you contact the Financial Services Ombudsman. The Financial Services Ombudsman is a statutory officer who independently deals with complaints from "consumers" about their individual dealings with all financial services providers that have not been resolved by the providers.

For more information on the Financial Services Ombudsman, please visit www.financialombudsman.ie or use the contact information below:

Financial Services Ombudsman

3rd Floor
Lincoln House
Lincoln Place
Dublin 2
D02 VH29
Ireland

Tel:(01) 662 0899
Local:1890 88 20 90
Fax:(01) 662 0890
Email: enquiries@financialombudsman.ie

If you are not considered a "consumer" under the Consumer Protection Code, you still have the right to refer your complaint to the Commission de Surveillance du Secteur Financier (CSSF) to request an out-of-court complaint resolution in accordance with the CSSF Regulation N˚ 16-07. For more information on this process please contact:

Commission de Surveillance du Secteur Financier

Legal Department
283, route d’Arlon
L-1150 Luxembourg
Fax:(+352) 26 25 1 – 6-1
Email: reclamation@cssf.lu

You may also visit the Make a Complaint page on www.rbcits.com