RBC Investor & Treasury Services’ annual survey of Canadian asset and wealth managers, conducted in June 2020, reflects the perspectives of 101 managers from across the country.
RBC Investor & Treasury Services’ annual survey of Canadian asset and wealth managers, conducted in June 2020, reflects the perspectives of 101 managers from across the country.
o Respondents are maintaining a positive outlook in the face of COVID-19 and ongoing market volatility
o Managers continue to focus on building resilient organizations as they look to improve efficiency through digitization and integration across their firms—efforts that were accelerated in response to the pandemic
o Data is increasingly important but price and quality are key considerations
o Interest in socially responsible investing remains lukewarm—at least for now
o Managers anticipate increased demand for cash during these recessionary times, while an expected shift to active investments may not achieve the desired results
o Working from home will endure but on-site working is unlikely to disappear
o Underlying clients are deemed to value transparency and efficiency more than low fees and high returns—a reversal, which likely reflects the current disruptive environment
Cost of a single data breach in Canada’s financial industry(1)
Proportion of US CFOs planning to accelerate automation(2)
# of people with internet access—59% of the world’s population(3)
Proportion of Canadian workers teleworking at the end of March 2020(4)
Positive outlook
4.1 / 5.0
View Results
Lukewarm interest in SRI
3.6 / 5.0
View Results
Market volatility
#1 challenge
View Results
Service, transparency and efficiency
Attributes most valued by underlying clients
View Results
Improving efficiency
#1 focus
View Results
Cash
Most popular asset class
View Results
Digitizing manual processes
#1 technology priority
View Results
Active investments
Most popular investment strategy
View Results
Quality and cost
Top data challenges
View Results
Working from home
Most lasting legacy of COVID-19
View Results
RBC Investor & Treasury Services is a specialist provider of asset services, custody, payments and treasury services for financial and other institutional investors worldwide, with over 4,500 employees in 16 countries across North America, Europe and Asia. We deliver services to safeguard client assets, underpinned by client-centric digital solutions that continue to be enhanced and evolved in line with our clients’ changing needs. Trusted with $4.5 trillion in client assets under administration,(1) RBC Investor & Treasury Services is a financially strong partner with among the highest credit ratings globally.(2)
David J. Giannone
Global Head of Business Development
david.giannone@rbc.com
Throughout this report, currencies are in Canadian dollars and percentages show proportion of choices unless otherwise indicated
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