UNITED KINGDOM

London

Riverbank House - 2 Swan Lane
London, UK EC4R 3AF
United Kingdom
MAP

In the UK, RBC I&TS operates through RBC Investor Services Trust, London Branch & Royal Bank of Canada, London Branch, authorised and regulated by the Office of the Superintendent of Financial Institutions of Canada. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request. Additionally, RBC I&TS UK operates through RBC Europe Limited, authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

The details of these regulators are listed below:

Financial Conduct Authority
Canary Wharf
London E14 5HS
United Kingdom
Tel: +44 (0)20 7066 1000
Prudential Regulation Authority
20 Moorgate
London EC2R 6DA
United Kingdom
Tel: +44 (0)20 7601 4444

You can find us on the Financial Services Register.
Our registration number is 435052.

Our VAT identification number is 872 4956 83.

RBC I&TS UK will investigate all complaints diligently, fairly and impartially and seek to resolve complaints as soon as possible. RBC I&TS maintains and operates clear internal procedures for handling complaints promptly and fairly and a link to this document can be found here:

Complaint Handling Summary

If we assess your circumstances and consider you not to be an “Eligible Complainant” under the Financial Ombudsman Services jurisdiction – your complaint will still be handled in line with our internal policies and in line with the FCA’s ‘Treating Customers Fairly’ requirements.

For more information on the Financial Ombudsman Service, please visit their website here. Additionally, they can be contacted here:

The Financial Ombudsman Service
Exchange Tower, London E14 9SR
Tel: 0800 023 4567 or 0300 123 9 123
Fax: +44 (0) 20 7964 1001
Website: www.financial-ombudsman.org.uk
Email: complaint.info@financial-ombudsman.org.uk

We are covered by the Financial Services Compensation Scheme (FSCS). The FSCS can pay compensation to depositors if a bank is unable to meet its financial obligations. Most depositors - including most individuals and non-financial businesses - are covered by the scheme.

In respect of deposits, an eligible depositor is entitled to claim up to £85,000. For joint accounts each account holder is treated as having a claim in respect of their share so, for a joint account held by two eligible depositors, the maximum amount that could be claimed would be £85,000 each (making a total of £170,000). The £85,000 limit relates to the combined amount in all the eligible depositor's accounts with the bank, including their share of any joint account, and not to each separate account.

In relation to investments, an eligible claimant is entitled to claim up to £50,000.

For further information about the scheme (including the amounts covered and eligibility to claim) please call your RBC Investor & Treasury Services client service representative or refer to the FSCS consumer booklet or call them on 0800 678 1100 or 020 7741 4100. Contact details are as follows:

10th Floor, Beaufort House
15 St Botolph Street
London, UK EC3A 7QU
Tel: +44 (0) 20 7741 4100/0800 678 1100
Fax: + 44 (0) 20 7892 7301

FSCS