Our Leadership

Doug Guzman

Group Head, RBC Wealth Management, RBC Insurance and RBC Investor & Treasury Services

 

As Group Head, RBC Wealth Management, RBC Insurance and RBC Investor & Treasury Services, Doug Guzman leads RBC’s businesses that serve the wealth management needs of affluent and high net worth clients globally, and teams that provide asset management and trust products. He also oversees RBC Insurance, which provides a wide range of insurance, wealth and reinsurance solutions to individual, business and group clients. In addition, along with other members of Group Executive, Guzman is responsible for setting the overall strategic direction of RBC.

Prior to this appointment, Guzman was Managing Director and Head of Global Investment Banking, RBC Capital Markets, responsible for the firm's Investment Banking teams globally, as well as U.S. Municipal Finance. He had senior client coverage responsibility for a number of RBC Capital Markets' most important clients and was a member of the firm's Operating Committee and Loan Commitments Committee.

Before joining RBC in 2005, he was a Managing Director at Goldman Sachs in New York and Toronto, where he had co-head responsibility for each of the Global Metals and Mining and the Canadian Investment Banking businesses.

He is a member of the Board of Directors of St. Michael's Hospital and the Advisory Board of Ivey Business School at Western University.

Guzman has an HBA from Ivey and an MBA with high distinction (Baker Scholar) from Harvard Business School. He is married with two children and lives in Toronto, Canada.

Francis Jackson

Chief Executive Officer, Investor Services

 

As Chief Executive Officer, Investor Services, Francis leads our Investor Services business globally and has oversight of the firm’s specialist strategy to provide asset services, custody, payments and treasury services for financial and other institutional investors worldwide.

Francis has over 30 years' experience in banking and finance and significant business development, product management, operational and technical experience. He joined RBC in May 2015 from JP Morgan where he held several leadership roles, including most recently as Head of Investor Services Sales & Relationship Management. He was also a member of the Investor Services Global Executive Management team. Prior to this, Francis held a number of senior roles at SEI, Citigroup, Bankers Trust and Chase Manhattan Bank.

Francis has a Bachelor of Science (Honours) degree in Economics & Politics from the University of Salford, Manchester.

Joanna Meager

Head, Digital Client Experience & Product

 

As Head of Digital Client Experience & Product, Joanna is responsible for driving improved product development and profitability, and increasing client satisfaction through the delivery of consistent, sustainable and high satisfaction client experiences. In addition, Joanna is Head of RBC I&TS UK, with overall responsibility for all RBC I&TS activities in the region. Joanna has extensive experience in managing global businesses, as well as ensuring sound corporate governance at a regional level.

As the prior Head of Global Client Operations, Joanna was responsible for ensuring our global operating model was developed, managed and implemented in a consistent, efficient, high quality and cost effective manner. Before joining RBC, Joanna held a number of different roles within investment banking operations and IT, including senior roles at Deutsche Bank and Salomon Brothers (now Citigroup). She also led operations at Credit Suisse Asset Management across Europe for four years.

Joanna has worked in London, Tokyo, New York and Tampa, and holds a Bachelor of Arts (Honours) degree in Accounting and Economics.

James Rausch

Head of Canadian Client Coverage and Global Head of Banks, Brokers & Exchanges

 

James Rausch is Head of Canadian Client Coverage and Global Head of Banks, Brokers & Exchanges. Based in Toronto, he is also a member of the RBC Investor & Treasury Services Operating Committee.

As Head of Canadian Client Coverage, James is responsible for leading the sales and relationship management team in our largest market and executing on RBC Investor & Treasury Services’ strategy of maintaining our leadership position in Canada.

As Global Head of Banks, Brokers and Exchanges, James has end-to-end responsibility for the sales, service and product delivery of Canadian dollar services to our financial institution partners globally. In this capacity, he also chairs the Network Management Steering Committee.

James joined RBC in 2014 and previously resided in Vancouver. He is a seasoned leader with over 25 years of experience in financial markets, including 12 years at Powerex and prior to that Infowave Software, the Toronto Stock Exchange and Toronto Dominion Bank. His broad business experience includes transaction banking, client coverage, risk management, commodities trading and corporate finance.

James became a CFA charterholder in 1999. He also holds an MBA from Joseph L. Rotman School of Management at the University of Toronto and a Bachelor of Science from the same institution. James is divisional co-chair of the RBC United Way Employee Giving Campaign, and participates as a board member on the Canada China Business Council (CCBC) and the Bankers Association for Finance and Trade (BAFT). He also serves as co-chair of the BAFT North American Council.

Philippe Renard

CEO, Investor Services Bank S.A.

 

As CEO, Philippe chairs the IS Bank Executive Committee and the Continental Europe & Offshore Operating Committee. Based in Luxembourg, he is also a member of the Board of Directors of RBC Investor Services Bank S.A. (subject to regulatory approval) and a member of the Operating Committee of RBC Investor Services (RBC IS).

Philippe works with the Business, Function and Country Heads across Europe to advance the regional business and build a sustainable growth strategy in the region by utilizing RBC IS’ high quality, full service provider approach. As part of his executive mandate, Philippe oversees regulatory relationships, ensures employee engagement in the region and manages the IS Bank entities as an essential part of the organization. Previously, Philippe was Chief Risk Officer of RBC Investor Services Bank S.A.

Philippe initially began work as an operation/production manager in the manufacturing industry before joining the banking industry in the year 2000. Prior to joining RBC, he worked in various capacities for BNP Benelux including Director Projects & Process Custody Business and Director Sub Custody Network Management.

He holds an Honours BSc in Chemical Engineering from Liège University, Belgium.

David Cyr

Head, Global Operations

 

As Managing Director, Head of Global Operations, David Cyr leads a global operations team of talented employees and leaders, in support of the I&TS clients and is accountable for the delivery of our global operating model with a focus on simplification, standardization and consistency.

David joined RBC in 2007 and has held several technology executive positions, including: Senior Vice-President, Technology & Operations; Senior Vice-President, Enterprise Operations, Wealth Management, Payments Technology; and Vice-President, International Wealth Management Technology. During his time with RBC, he has led teams in Canada, the US and the UK, accountable for application development and maintenance, as well as providing the execution and governance leadership to drive enterprise wide initiatives in support of the businesses’ strategies.

Before joining RBC, David worked in IBM’s Business Consulting Services where he managed multiple relationships with Canadian financial institutions and a multi-year enterprise wide program for RBC. Prior to IBM, David held senior management roles in retail banking, operations and applications with a Canadian financial institution.

Lisa Melo

Vice President, Human Resources

 

As Vice President, Human Resources for RBC Investor & Treasury Services (RBC I&TS), Lisa Melo leads the global RBC I&TS HR team and all related activities, including talent and performance management, leadership development and diversity. She is a member of the RBC I&TS Operating Committee.

Lisa has been with RBC since 1987, most recently in the role of Head, Human Resources for RBC Insurance. Lisa brings a unique perspective to her HR role having held both business and functional roles, beginning her career in retail banking before assuming more senior roles, including Regional Operating Officer for Ontario North & East, and Head, HR Canadian Banking – Sales.

An advocate for continuing education, Lisa earned her Masters of Business Administration from Dalhousie University in 2001. She has attended the Emerging Leaders Program for Women in Business at the Rotman School of Management (University of Toronto), and has also completed a number of programs through the Institute of Canadian Bankers.

Alex Chin

Vice President of Performance Management for RBC Investor & Treasury Services

 

Alexander (Alex) is Vice President of Performance Management for RBC Investor & Treasury Services (RBC I&TS). In this role, Alex is responsible for leading the delivery of enhanced business value and advice to the RBC I&TS Operating Committee by partnering with the business to optimize performance, ensure sound financial governance and create deep business insights.

Since joining RBC over 18 years ago, Alex has held progressively senior roles primarily within Finance and Corporate Treasury, Capital Markets and I&TS, most recently as Senior Director, I&TS Platform Performance Management.

He is a Chartered Professional Accountant and holds a Bachelor of Commerce from the University of Toronto.

Rob Pomphrett

Managing Director, Global Head of Treasury & Market Services and Head of Financial Resource Management

 

Rob is Global Head of Treasury & Market Services (TMS) within RBC Investor & Treasury Services (RBC I&TS), and a member of the RBC I&TS Operating Committee. In this role, Rob is responsible for liquidity management and short-term funding requirements as well as deposit-taking, foreign exchange and securities lending services within RBC I&TS.

Rob is also Head of Financial Resource Management for Global Markets (part of RBC Capital Markets) and TMS. He is responsible for business reporting and optimisation of balance sheet, capital and funding across both businesses as well as managing a range of RWA reduction and trade compression initiatives.

Prior to this he was Head of Principal Finance at RBC Capital Markets, where he was responsible for managing elements of RBC’s structured credit exposure and working on the integration of RBC Investor Services – the custody and fund administration business that was formerly a joint venture between RBC and Dexia S.A. He joined RBC in 2004.

From 1999 to 2004, he was Head of Credit Structuring for WestLB AG in Europe and Asia - responsible for Cashflow & Synthetic CDO structuring and repackaging activities. Prior to that, he has held various positions in London, New York and Hong Kong performing credit trading and structured finance roles.

Rob holds a BSc in Physics and has over 25 years of industry experience.

Malena Ljungkvist

Chief Operational Risk Officer (CORO), RBC Investor & Treasury Services

 

Malena Ljungkvist is the Chief Operational Risk Officer (CORO) for RBC Investor & Treasury Services (RBC I&TS) and is a member of RBC I&TS’ Operating Committee.

In this role Malena ensures that first-line-of-defence practices and processes are consistent across all RBC I&TS business lines and fully align with RBC’s risk management policies and frameworks. Malena leads a global team that focuses on effective risk mitigation and promotes a strong culture of risk awareness. Malena is also responsible for implementing a robust framework for fraud prevention.

Prior to this appointment, Malena led a centralized risk team that focused on implementing an efficient second-line-of-defence model that achieved all regulatory requirements consistently across RBC I&TS globally. Malena also had oversight on market risk for RBC I&TS globally and was responsible for managing risk for RBC Capital Markets’ Fixed Income & Currencies business and the Central Funding Group in Europe. Malena has been with RBC for 15 years and possesses significant knowledge of counterparty, operational, credit, trading, liquidity and market risk.

Malena has been a Director of the RBC CMA Board since 2017 and joined the board of Trustees for RBC’s UK closed defined benefit pension plan in 2018.

Prior to joining RBC, Malena held a market risk Manager role at Commerzbank. Malena holds a degree in Accounting and Management and a Masters (Msc) in Money, Banking and Finance from Middlesex University.

Niall Wilson

Vice President, I&TS Group Risk Management (GRM)

 

Niall Wilson is Vice President, I&TS Group Risk Management (GRM) and is a member of both RBC I&TS’ Operating Committee and the UK I&TS Operating Committee.

Niall is responsible for all Risk Management support for I&TS globally and leads the teams located in London, Luxembourg and Toronto. The GRM team provides advice and partnership to support the business growth from a 2nd Line of Defense perspective and ensures alignment of risk and reward within I&TS’ risk appetite.

Niall has over 20 years of risk management experience in financial services, having previously covered RBC’s Capital Markets and Wealth Management segments. Prior to joining I&TS, Niall provided holistic GRM oversight for RBC’s Wealth Management business in the British Isles, ensuring that all risks were identified, measured, mitigated and managed in accordance with risk appetite and enterprise requirements. Niall joined RBC in 2005 specializing in credit adjudication for non-bank Financial Services clients such as pension funds, regulated and alternative funds and asset managers.

Niall has represented GRM on several RBC-entity Boards and holds a degree in Economics from Southampton University.

Ross Gardner

Senior Vice President, RBC Investor & Treasury Services IT

 

Ross Gardner leads the Investor & Treasury Services Change Agenda and Advanced Client Experience Program, which is a global multi-year technology strategy focused on building and extending an agile ecosystem, client centricity, product evolution and delivery and operating model simplification. He is also the Head of Technology in the UK for RBC, including regional management of the cross-business IT teams.

Ross has worked at RBC for over seven years, and has more than 20 years’ experience in financial services, previously working for JPMorgan Chase in a number of roles delivering change and effective leadership of technology functions, focusing on stakeholder partnership, technology efficiency, cost transparency and strategic architecture delivery.

Emma Dunlop

Vice President and Head of Human Resources, RBC Investor & Treasury Services

 

Emma Dunlop is Vice President and Head of Human Resources for RBC Investor & Treasury Services.

Emma is responsible for providing advice and global solutions in all areas of HR including talent management, leadership development, performance enablement, change management, employee engagement, and diversity and inclusion.

Emma has 17 years of HR experience in financial services and has held a number of global HR roles.

Prior to joining RBC in 2010, Emma was a Senior HR Business Partner for Capital Markets and TOF in the UK for Bank of America Merrill Lynch. Emma transferred to Investor & Treasury Services as the Head of HR for Global Client Operations and I&TS UK in 2016.

Emma holds a Bachelor of Arts in Human Resource Management from Strathclyde University.

Richard Street

Head, Global Client Coverage

 

As Head of Global Client Coverage, Richard Street leads Global Client Coverage activities and is focused on developing strategies to grow business with our Investor Services client base.

Richard has more than 20 years' experience in financial services and significant client management, product management, product development and technology experience, with a focus on the securities and funds businesses. He joined RBC in 2016 from Citi where he led their Investor Services sales efforts for custody and fund services in Europe, the Middle East and Africa. Previously, Richard spent five years in the United Arab Emirates where he was responsible for Citi’s Securities and Fund Services business in the Middle East and setting and executing the regional business strategy across client and product management.

Lindsay Smith

Chief Operating Officer, Investor Services

 

As Chief Operating Officer, Lindsay is responsible for developing and implementing Investor Services’ business strategy and transformation initiatives across our teams with increased coordination and collaboration with key partners to enhance strategic alignment, increase operating efficiency and improve employee engagement. Lindsay is involved in the development of RBC I&TS’ strategy and annual business plans, and is a member of committees overseeing our key strategic projects.

Prior to joining RBC in 2014, she worked in investment banking, investment consulting and asset management.

Lindsay is a CFA charter holder, received her Master of Business Administration from The University of Western Ontario and holds an Honors Bachelor of Business Administration degree from Wilfrid Laurier University.