We operate primarily through CACEIS Investor Services Bank S.A., and its branches and affiliates (“IS Group” or “IS Group entities”).

You may download a copy of the complete list or filter the information below by selecting:

  • Sub-processor’s location
  • IS Group entity (processor’s) location
  • Services subscribed with IS Group entity; and/or
  • Description of sub-processing activity.

This list is currently being reviewed as a result of the transfer of ownership of RBC Investor Services Bank S.A. to CACEIS and related changes of operating models. For a period after completion, the RBC group has agreed to provide certain transitional services on a temporary basis to the CACEIS group, and vice versa, to facilitate the orderly separation of the two groups. As part of these transitional services, IS Group entities may be transferring data to entities within the RBC group, in which event the external entities may be considered as sub-processors.

For further information, please contact your usual business or relationship representative.

Please note 3 categories of countries to which we may transfer your data:

  • Transfer within European Economic Area (EEA), subject to GDPR application and rules, such as but not limited to Belgium, France, Ireland, Italy, Luxembourg, Germany, the Netherlands, Spain, Poland, Sweden, Hungary, etc.
  • Transfer subject to adequacy decision by the European Commission (EC) (art. 45 of GDPR), such as but not limited to Canada, Switzerland, the United Kingdom, Guernsey and Jersey.
  • Transfer subject to appropriate safeguards (Standard Contractual Clauses (art. 46 of GDPR) and where applicable supplementary technical, organizational and contractual measures), such as but not limited to Hong Kong, Malaysia, India, Australia, Singapore, United States of America, etc.
As part of its servicing offer, IS Group entities may be transferring data to entities within the IS Group, in which event these entities are considered as their sub-processors.

Filter By:

Sub-Processor Name
Sub-processor’s location
CACEIS IS entity (processor’s) location
Services subscribed with CACEIS IS entity
Description of sub-processing activity

  • Banque Internationale à Luxembourg S.A.
    Luxembourg
    Belgium
    Client Operations
    Supply of software/hardware/infrastructure and IT services - Swift connectivity, transaction scanning and the IT Infrastructure and Operations on Custody platform

  • Banque Internationale à Luxembourg S.A.
    Luxembourg
    France
    Client Operations
    Supply of software/hardware/infrastructure and IT services - Swift connectivity, transaction scanning and the IT Infrastructure and Operations on Custody platform

  • Banque Internationale à Luxembourg S.A.
    Luxembourg
    Ireland
    Client Operations
    Supply of software/hardware/infrastructure and IT services - Swift connectivity, transaction scanning and the IT Infrastructure and Operations on Custody platform

  • Banque Internationale à Luxembourg S.A.
    Luxembourg
    Luxembourg
    Client Operations
    Supply of software/hardware/infrastructure and IT services - Swift connectivity, transaction scanning and the IT Infrastructure and Operations on Custody platform

  • Banque Internationale à Luxembourg S.A.
    Luxembourg
    Switzerland
    Client Operations
    Supply of software/hardware/infrastructure and IT services - Swift connectivity, transaction scanning and the IT Infrastructure and Operations on Custody platform

  • BICYCLEO
    France
    France
    Client Operations (Support)
    Cheque Transportation Services

  • Bloomberg L.P.
    United States
    France
    Client Operations
    Financial Market Services

  • Bloomberg L.P.
    United States
    Ireland
    Client Operations
    Financial Market Services

  • Broadridge Investor Communication Solutions, Inc.
    Canada
    Luxembourg
    Client Operations (Custody - Entitlements)
    Global Proxy service

  • Broadridge Investor Communication Solutions, Inc.
    France
    France
    Client Operations (Custody - Entitlements)
    Technology Service Providers

  • Broadridge Investor Communication Solutions, Inc.
    France
    Luxembourg
    Client Operations (Custody - Entitlements)
    Technology Service Providers

  • Broadridge Investor Communication Solutions, Inc.
    Germany
    France
    Client Operations (Custody - Entitlements)
    Technology Service Providers

  • Broadridge Investor Communication Solutions, Inc.
    Germany
    Luxembourg
    Client Operations (Custody - Entitlements)
    Technology Service Providers

  • Broadridge Investor Communication Solutions, Inc.
    United Kingdom
    Luxembourg
    Client Operations (Custody - Entitlements)
    Global Proxy service

  • Broadridge Investor Communication Solutions, Inc.
    United States
    Luxembourg
    Client Operations (Custody - Entitlements)
    Global Proxy service

  • CACEIS Bank Luxembourg Branch
    Luxembourg
    Luxembourg
    Client Operations
    Preparation of the future target operating model and corporate reorganisation of entities following the acquisition of IS Bank group

  • CACEIS Bank Luxembourg Branch
    Luxembourg
    Ireland
    Client Operations
    Preparation of the future target operating model and corporate reorganisation of entities following the acquisition of IS Bank group

  • CACEIS Investor Services Bank S.A. (Luxembourg)
    Luxembourg
    France
    Client Operations
    Supply of operational services (Transaction Management, Client integration, Cash operations, Tax Operations)

  • CACEIS Investor Services Bank S.A. (Luxembourg)
    Luxembourg
    Ireland
    Client Operations
    Supply of operational services (AML CTF, Entitlement, Fund Taxes)

  • CACEIS Investor Services Bank S.A. (Luxembourg)
    Luxembourg
    Belgium
    Client Operations (Shareholder Services)
    Transfer Agent Services - Name screening

  • CACEIS Investor Services Bank S.A. Dublin Branch
    Ireland
    Luxembourg
    Client Operations
    Supply of operational services (client integration, client representatives for Transaction Management, Entitlement, Shareholder Services)

  • CACEIS Investor Services Malaysia Sdn. Bhd
    Malaysia
    Luxembourg
    Client Operations
    Supply of operational services (Transaction Management, Entitlement, Fund Accounting, Shareholder Services, FX, Private Capital Services, Cash operations, Tax operations)

  • CACEIS Investor Services Malaysia Sdn. Bhd
    Malaysia
    Ireland
    Client Operations
    Supply of operational services (Fund Accounting, Shareholder Services)

  • CACEIS Investor Services Malaysia Sdn. Bhd
    Malaysia
    Switzerland
    Client Operations
    Supply of operational services (Fund Accounting, Shareholder Services)

  • ControlNet Limited
    Netherlands
    Belgium
    Client Operations (Risk)
    Technology Service Providers

  • ControlNet Limited
    Netherlands
    France
    Client Operations (Risk)
    Technology Service Providers

  • ControlNet Limited
    Netherlands
    Ireland
    Client Operations (Risk)
    Technology Service Providers

  • ControlNet Limited
    Netherlands
    Luxembourg
    Client Operations (Risk)
    Technology Service Providers

  • ControlNet Limited
    Netherlands
    Switzerland
    Client Operations (Risk)
    Technology Service Providers

  • ControlNet Limited
    United Kingdom
    Belgium
    Client Operations (Custody - Entitlements)
    Technology Service Providers

  • ControlNet Limited
    United Kingdom
    France
    Client Operations (Risk)
    Technology Service Providers

  • ControlNet Limited
    United Kingdom
    Ireland
    Client Operations (Risk)
    Technology Service Providers

  • ControlNet Limited
    United Kingdom
    Luxembourg
    Client Operations (Risk)
    Technology Service Providers

  • ControlNet Limited
    United Kingdom
    Switzerland
    Client Operations (Risk)
    Technology Service Providers

  • CTG
    Luxembourg
    Belgium
    IT
    Supply of software/hardware/infrastructure and IT services - IT desk support

  • CTG
    Luxembourg
    France
    IT
    Supply of software/hardware/infrastructure and IT services - IT desk support

  • CTG
    Luxembourg
    Ireland
    IT
    Supply of software/hardware/infrastructure and IT services - IT desk support

  • CTG
    Luxembourg
    Luxembourg
    IT
    Supply of software/hardware/infrastructure and IT services - IT desk support

  • CTG
    Luxembourg
    Switzerland
    IT
    Supply of software/hardware/infrastructure and IT services - IT desk support

  • Deloitte Tax & Consulting SARL
    Luxembourg
    Belgium
    Client Operations (Tax)
    Tax Advisory Services

  • Deloitte Tax & Consulting SARL
    Luxembourg
    France
    Client Operations (Tax)
    Tax Advisory Services

  • Deloitte Tax & Consulting SARL
    Luxembourg
    Ireland
    Client Operations (Tax)
    Tax Advisory Services

  • Deloitte Tax & Consulting SARL
    Luxembourg
    Luxembourg
    Client Operations (Tax)
    Tax Advisory Services

  • Dimension 4
    France
    France
    Client Operations (Shareholder Services)
    Mailing/Printing/Scanning services

  • Fund-X
    Luxembourg
    Luxembourg
    Client Operations (Fund Accounting)
    Fund Expenses Control and Monitoring and Fixed TER calculation

  • Kyndryl BE (former IBM BE)
    Belgium
    Belgium
    IT
    Supply of software/hardware/infrastructure and IT services

  • Kyndryl BE (former IBM BE)
    Belgium
    France
    IT
    Supply of software/hardware/infrastructure and IT services

  • Kyndryl BE (former IBM BE)
    Belgium
    Ireland
    IT
    Supply of software/hardware/infrastructure and IT services

  • Kyndryl BE (former IBM BE)
    Belgium
    Luxembourg
    IT
    Supply of software/hardware/infrastructure and IT services

  • Kyndryl BE (former IBM BE)
    Belgium
    Switzerland
    IT
    Supply of software/hardware/infrastructure and IT services

  • Kyndryl LU (former IBM LU)
    Luxembourg
    Belgium
    IT
    Supply of software/hardware/infrastructure and IT services

  • Kyndryl LU (former IBM LU)
    Luxembourg
    France
    IT
    Supply of software/hardware/infrastructure and IT services

  • Kyndryl LU (former IBM LU)
    Luxembourg
    Ireland
    IT
    Supply of software/hardware/infrastructure and IT services

  • Kyndryl LU (former IBM LU)
    Luxembourg
    Luxembourg
    IT
    Supply of software/hardware/infrastructure and IT services

  • Kyndryl LU (former IBM LU)
    Luxembourg
    Switzerland
    IT
    Supply of software/hardware/infrastructure and IT services

  • Kefron
    Ireland
    Ireland
    Client Operations
    Archiving/Storage Services

  • KPMG
    Luxembourg
    Luxembourg
    Client Operations (Fund Taxes)
    Advisory Services

  • Lab Luxembourg S.A.
    Luxembourg
    France
    Client Operations (Support)
    Mailing/Printing/Scanning services

  • Lab Luxembourg S.A.
    Luxembourg
    Luxembourg
    Client Operations (Support)
    Mailing/Printing/Scanning services

  • LOCARCHIVES
    France
    France
    Client Operations (Support)
    Archiving/Storage Services

  • MFEX Mutual Funds Exchange
    France
    France
    Client Operations (Transaction Management)
    Fund distribution

  • MFEX Mutual Funds Exchange
    France
    Ireland
    Client Operations (Transaction Management)
    Fund distribution

  • MFEX Mutual Funds Exchange
    France
    Luxembourg
    Client Operations (Transaction Management)
    Fund distribution

  • MFEX Mutual Funds Exchange
    France
    Switzerland
    Client Operations (Transaction Management)
    Fund distribution

  • MFEX Mutual Funds Exchange
    Luxembourg
    France
    Client Operations (Transaction Management)
    Fund distribution

  • MFEX Mutual Funds Exchange
    Luxembourg
    Ireland
    Client Operations (Transaction Management)
    Fund distribution

  • MFEX Mutual Funds Exchange
    Luxembourg
    Luxembourg
    Client Operations (Transaction Management)
    Fund distribution

  • MFEX Mutual Funds Exchange
    Luxembourg
    Switzerland
    Client Operations (Transaction Management)
    Fund distribution

  • MFEX Mutual Funds Exchange
    Malaysia
    France
    Client Operations (Transaction Management)
    Fund distribution

  • MFEX Mutual Funds Exchange
    Malaysia
    Ireland
    Client Operations (Transaction Management)
    Fund distribution

  • MFEX Mutual Funds Exchange
    Malaysia
    Luxembourg
    Client Operations (Transaction Management)
    Fund distribution

  • MFEX Mutual Funds Exchange
    Malaysia
    Switzerland
    Client Operations (Transaction Management)
    Fund distribution

  • MFEX Mutual Funds Exchange
    Sweden
    France
    Client Operations (Transaction Management)
    Fund distribution

  • MFEX Mutual Funds Exchange
    Sweden
    Ireland
    Client Operations (Transaction Management)
    Fund distribution

  • MFEX Mutual Funds Exchange
    Sweden
    Luxembourg
    Client Operations (Transaction Management)
    Fund distribution

  • MFEX Mutual Funds Exchange
    Sweden
    Switzerland
    Client Operations (Transaction Management)
    Fund distribution

  • MFEX Mutual Funds Exchange
    United Kingdom
    France
    Client Operations (Transaction Management)
    Fund distribution

  • MFEX Mutual Funds Exchange
    United Kingdom
    Ireland
    Client Operations (Transaction Management)
    Fund distribution

  • MFEX Mutual Funds Exchange
    United Kingdom
    Luxembourg
    Client Operations (Transaction Management)
    Fund distribution

  • MFEX Mutual Funds Exchange
    United Kingdom
    Switzerland
    Client Operations (Transaction Management)
    Fund distribution

  • Microsoft Canada: CRM Cloud Solution
    Canada
    Luxembourg
    Client Operations
    Technology Service Providers

  • Microsoft Canada: CRM Cloud Solution
    Canada
    Ireland
    Client Operations
    Technology Service Providers

  • Refinitiv
    Luxembourg
    Luxembourg
    Client Operations (Shareholder Services)
    Transfer Agent Services - Name screening

  • SWIFT
    Belgium
    Belgium
    Client Operations
    Supply of software/hardware/infrastructure and IT services

  • SWIFT
    Belgium
    France
    Client Operations
    Supply of software/hardware/infrastructure and IT services

  • SWIFT
    Belgium
    Ireland
    Client Operations
    Supply of software/hardware/infrastructure and IT services

  • SWIFT
    Belgium
    Luxembourg
    Client Operations
    Supply of software/hardware/infrastructure and IT services

  • SWIFT
    Belgium
    Switzerland
    Client Operations
    Supply of software/hardware/infrastructure and IT services

  • SWIFT
    Netherlands
    Belgium
    Client Operations
    Supply of software/hardware/infrastructure and IT services

  • SWIFT
    Netherlands
    France
    Client Operations
    Supply of software/hardware/infrastructure and IT services

  • SWIFT
    Netherlands
    Ireland
    Client Operations
    Supply of software/hardware/infrastructure and IT services

  • SWIFT
    Netherlands
    Luxembourg
    Client Operations
    Supply of software/hardware/infrastructure and IT services

  • SWIFT
    Netherlands
    Switzerland
    Client Operations
    Supply of software/hardware/infrastructure and IT services

  • SWIFT
    Switzerland
    Belgium
    Client Operations
    Supply of software/hardware/infrastructure and IT services

  • SWIFT
    Switzerland
    France
    Client Operations
    Supply of software/hardware/infrastructure and IT services

  • SWIFT
    Switzerland
    Ireland
    Client Operations
    Supply of software/hardware/infrastructure and IT services

  • SWIFT
    Switzerland
    Luxembourg
    Client Operations
    Supply of software/hardware/infrastructure and IT services

  • SWIFT
    Switzerland
    Switzerland
    Client Operations
    Supply of software/hardware/infrastructure and IT services

  • SWIFT
    United States
    Belgium
    Client Operations
    Supply of software/hardware/infrastructure and IT services

  • SWIFT
    United States
    France
    Client Operations
    Supply of software/hardware/infrastructure and IT services

  • SWIFT
    United States
    Ireland
    Client Operations
    Supply of software/hardware/infrastructure and IT services

  • SWIFT
    United States
    Luxembourg
    Client Operations
    Supply of software/hardware/infrastructure and IT services

  • SWIFT
    United States
    Switzerland
    Client Operations
    Supply of software/hardware/infrastructure and IT services

  • RBC Investor Services Trust
    Canada
    Luxembourg
    Client Operations
    Supply of operational services (Transaction Management, Entitlment, Shareholder Services, Tax operations)

  • RBC Investor Services Trust
    Canada
    Ireland
    IT
    Supply of software/hardware/infrastructure and IT services

  • RBC Investor Services Trust
    Canada
    France
    IT
    Supply of software/hardware/infrastructure and IT services

  • RBC Investor Services Trust
    Canada
    Ireland
    Client Operations
    Supply of operational services (Transaction Management, Fund accounting, Shareholder Services)

  • RBC Investor Services Trust
    Canada
    Luxembourg
    IT
    Supply of software/hardware/infrastructure and IT services

  • RBC Investor Services Trust
    Canada
    Switzerland
    Client Operations (Tax)
    Tax operations services: tax reclaim, relief at source and client reporting

  • RBC Investor Services Trust
    Canada
    Switzerland
    IT
    Supply of software/hardware/infrastructure and IT services

  • RBC Investor Services Trust
    Canada
    Belgium
    IT
    Supply of software/hardware/infrastructure and IT services

  • RBC Investor Services Trust
    United Kingdom
    Luxembourg
    Client Operations
    Supply of operational services (Cash operations)

  • Straits Ink PTE
    Singapore
    Luxembourg
    Client Operations (Shareholder Services)
    Mailing/Printing/Scanning services

  • Tata Consultancy Services
    Canada
    Luxembourg
    IT
    Supply of software/hardware/infrastructure and IT services

  • Tata Consultancy Services
    Luxembourg
    Luxembourg
    IT
    Supply of software/hardware/infrastructure and IT services

  • Tata Consultancy Services
    United Kingdom
    Luxembourg
    IT
    Supply of software/hardware/infrastructure and IT services

  • Tessi Documents Services
    France
    France
    Client Operations (Support)
    Mailing/Printing/Scanning services

  • Thomas Murray Network Management Limited
    United Kingdom
    Luxembourg
    Client Experience (Trustee & Depositary Services)
    Technology Service Providers

  • Victor Buck Services Luxembourg
    Luxembourg
    Luxembourg
    Client Operations (Shareholder Services)
    Mailing/Printing/Scanning services

  • CA-GIP - Crédit Agricole Group Infrastructure Platform
    France
    France
    IT
    Supply of software/hardware/infrastructure and IT services

  • CA-GIP - Crédit Agricole Group Infrastructure Platform
    France
    Belgium
    IT
    Supply of software/hardware/infrastructure and IT services

  • CA-GIP - Crédit Agricole Group Infrastructure Platform
    France
    Ireland
    IT
    Supply of software/hardware/infrastructure and IT services

  • CA-GIP - Crédit Agricole Group Infrastructure Platform
    France
    Luxembourg
    IT
    Supply of software/hardware/infrastructure and IT services

  • CA-GIP - Crédit Agricole Group Infrastructure Platform
    France
    Switzerland
    IT
    Supply of software/hardware/infrastructure and IT services

  • DXC Technology
    Luxembourg
    Luxembourg
    IT
    Supply of software/hardware/infrastructure and IT services

  • DXC Technology
    Luxembourg
    France
    IT
    Supply of software/hardware/infrastructure and IT services

  • DXC Technology
    Luxembourg
    Ireland
    IT
    Supply of software/hardware/infrastructure and IT services

  • DXC Technology
    Luxembourg
    Switzerland
    IT
    Supply of software/hardware/infrastructure and IT services

  • DXC Technology
    Luxembourg
    Belgium
    IT
    Supply of software/hardware/infrastructure and IT services

  • CACEIS Belgium Branch
    Belgium
    Belgium
    Client Operations
    Preparation of the future target operating model and corporate reorganisation of entities following the acquisition of IS Bank group